Hi. I've recently come back form a holiday, whilst I was in the hotel I was in the bathroom and when to grab something off the towel rack. When I did the rack come away from the wall and landed on my leg and has cut it open along with my foot. The staff were very helpful and I ended up needing stitches unfortunately but they called an ambulance and helped me get the assistance I needed. I did make a complaint to head office but I've not heard anything back yet, I am looking ofr compensation off them but am wondering what routes I could take if I hear nothing from them